Your Data, Your Rights

92fun Privacy Policy – Pakistan Online Gaming Platform

This Privacy Policy explains in plain terms how 92fun collects, uses, stores and protects the personal information of players in Pakistan. We have written it to be easy to understand — no confusing legal jargon where plain language works just as well.

Last updated: 1 January 2025  ·  Language: English (en-PK)

92fun

1. Overview

Who we are and what this policy covers

This Privacy Policy applies to 92fun ("we", "us", "our", "the Platform") and governs the collection, processing, storage and use of personal data relating to all registered players and visitors to the 92fun website at 92fun.click. 92fun is an online gaming and sports betting platform operating primarily for players based in Pakistan.

At 92fun, we understand that handing over your personal details to any online platform requires trust. Pakistani players deserve to know exactly what information we hold, why we hold it, who can see it and how long we keep it. This Privacy Policy is our commitment to full transparency on every one of those questions. We have written it in plain English on purpose — if something is confusing, please reach out to our support team and we will explain it in plain terms.

By creating an account, depositing funds or otherwise using any 92fun service, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described within it. This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.

Short version: 92fun collects only the data it genuinely needs to run your account and process your payments. We do not sell your data to advertisers or unrelated third parties. We use 256-bit SSL encryption on all data transfers and treat your information with the same care we would want applied to our own.

2. What Personal Data 92fun Collects

The categories of information we hold about you

92fun collects the following categories of personal data from players and platform visitors. We only collect what is genuinely necessary for the purposes described in Section 4 of this policy.

Category Examples Required?
Identity Data Full legal name, date of birth, CNIC number, photograph Yes – for account verification
Contact Data Mobile phone number, email address, city of residence Yes – for account creation & support
Financial Data Easypaisa/JazzCash account details, bank account number (IBAN), transaction history Yes – for deposits & withdrawals
Technical Data IP address, device type, browser, operating system, session duration Auto-collected on platform use
Gaming & Betting Data Bet history, game play records, winnings, bonus usage, cashout history Auto-collected during gameplay
Responsible Gaming Data Deposit limits set, self-exclusion requests, session time preferences When you use these features
Communications Data Live chat transcripts, email correspondence, support ticket history When you contact support
Marketing Preferences Promotional opt-in/opt-out status, communication channel preferences When you accept or decline marketing

We do not collect any special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs or health information — unless this is strictly required for responsible gaming compliance purposes and only with your explicit prior consent.

3. How 92fun Collects Your Data

The sources and methods through which your information reaches us

92fun collects personal data through the following channels:

  • Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or claiming a bonus.
  • Automated technical collection: Data collected automatically when you visit or use the 92fun platform, including IP address, device identifiers, browser fingerprint, session data and cookie data. This collection happens through our servers and analytics tools and does not require any action on your part.
  • Payment providers: Confirmation data received from Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card issuer when you initiate a transaction. 92fun receives confirmation of payment and relevant account identifiers but does not store your full banking credentials.
  • Identity verification services: Where 92fun uses a third-party KYC (Know Your Customer) service to verify your identity documents, that service may share verification results with us. 92fun does not receive raw copies of your documents in all cases — in some cases only the verification decision is shared.
  • Third-party sports data providers: For sports betting markets, we receive data about match outcomes and live statistics from certified data providers. This data relates to sporting events, not to you personally.
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4. Why 92fun Uses Your Data

The specific purposes for which we process your personal information

92fun uses the personal data it collects for the following clearly defined purposes only. We do not process your data for any purpose not listed below without first obtaining your explicit consent:

  • Account management: To create, maintain and secure your 92fun player account. This includes verifying your identity at registration and at the point of first significant withdrawal.
  • Payment processing: To process deposits from and withdrawals to your nominated Pakistani payment methods (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard). Your PKR balance is maintained and reconciled using your financial data.
  • Gaming service delivery: To provide access to crash games, jackpot slots, roulette, sports betting, fishing games and all other 92fun gaming services. Your gaming and betting history is maintained to calculate correct payouts, apply bonus terms and resolve disputes.
  • Responsible gaming compliance: To apply deposit limits, session time controls and self-exclusion requests you have placed. We are also required to monitor gaming behaviour to identify potential problem gaming patterns and to intervene appropriately where required.
  • Legal and regulatory compliance: To comply with applicable anti-money-laundering (AML), counter-terrorism financing (CTF) and Know Your Customer (KYC) obligations. In some cases this requires sharing data with regulatory or law enforcement authorities.
  • Fraud prevention and platform security: To detect and prevent fraudulent transactions, bonus abuse, multi-accounting and other prohibited conduct described in our Terms and Conditions.
  • Customer support: To respond to your queries, resolve disputes, investigate complaints and provide technical assistance.
  • Marketing communications: To send you promotional offers, bonus notifications and platform updates — but only if you have opted in to receive marketing communications from 92fun. You can opt out at any time.
  • Platform improvement: To analyse aggregated, anonymised usage data to understand how players use the platform and to identify areas for improvement. No individually identifiable data is used for this purpose.

6. When and With Whom 92fun Shares Your Data

The circumstances under which your information may be disclosed

92fun does not sell your personal data to third parties under any circumstances. We do share data with carefully selected third parties, but only in the following defined circumstances and only to the minimum extent necessary:

  • Payment processors: Your payment details are shared with Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card network as required to process your deposit or withdrawal. These parties act as independent data controllers for their own payment services.
  • Identity verification providers: Where we use a third-party KYC service to verify your CNIC or other identity documents, your identity data is shared with that service for verification purposes only.
  • Game software providers: The RNG or Provably Fair outcome data for casino and crash games is processed by our game software providers (such as Spribe, Pragmatic Play, SmartSoft). These providers do not receive your personal account details — they receive only the game session data required to generate and validate game outcomes.
  • Regulatory and law enforcement authorities: 92fun will disclose personal data to competent authorities — such as the Financial Monitoring Unit (FMU) of Pakistan or relevant law enforcement bodies — where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, to protect our rights, or to protect the safety of our players or the public.
  • Professional advisers: Our legal advisers, accountants and auditors may access personal data on a strictly confidential basis as necessary to provide their professional services to 92fun.

All third-party data processors engaged by 92fun are bound by data processing agreements that require them to protect your data, use it only for the specified purpose, and not to disclose it further without authorisation.

7. How 92fun Protects Your Data

The technical and organisational security measures we apply

Protecting your personal data is something 92fun takes seriously at a technical level, not just as a policy statement. The following security measures are in place across the platform:

  • 256-bit SSL/TLS encryption on all data transmitted between your device and 92fun servers. This means any data you send or receive while using the platform is encrypted in transit and cannot be read by a third party intercepting the connection.
  • Encrypted storage for sensitive personal data fields — including CNIC numbers, financial account identifiers and password hashes — at rest in our databases.
  • Access controls: Only authorised 92fun staff with a documented business need can access personal player data. Access is role-based, logged and regularly audited.
  • Password security: Player passwords are stored as salted cryptographic hashes. 92fun staff cannot see your plain-text password — if you forget it, it must be reset, not retrieved.
  • Intrusion detection and monitoring: The 92fun platform infrastructure is monitored 24/7 for unusual activity, attempted unauthorised access and potential security incidents.
  • Regular security reviews: Our platform and data handling practices are reviewed regularly to identify and address potential vulnerabilities.

While we take all reasonable steps to secure your data, no system is completely immune to risk. You also play an important role in keeping your account secure — never share your password, use a strong unique password for your 92fun account, and contact us immediately if you suspect unauthorised access.

8. How Long 92fun Keeps Your Data

Our data retention periods and the reasons behind them

92fun does not keep your personal data for longer than is necessary for the purpose for which it was collected, subject to any applicable legal retention obligations. The following general retention periods apply:

  • Active account data: Retained for the duration of your account being active on the 92fun platform.
  • Financial transaction records: Retained for a minimum of 5 years after the transaction date in accordance with anti-money-laundering record-keeping requirements applicable in Pakistan.
  • Identity verification documents: Retained for a minimum of 5 years after account closure to comply with KYC record-keeping obligations.
  • Gaming and betting records: Retained for a minimum of 3 years for dispute resolution and regulatory compliance purposes.
  • Customer support communications: Retained for 3 years after the last communication to enable us to reference prior interactions if a dispute recurs.
  • Marketing opt-in records: Retained until you withdraw your consent or request deletion, as evidence that marketing communications were sent with your consent.

After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

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9. Cookies and Tracking Technologies

How 92fun uses cookies on the platform

The 92fun platform uses cookies and similar technologies to enable certain platform functions and to understand how players interact with the site. A cookie is a small text file placed on your device by your browser. Cookies do not execute code and cannot carry viruses.

92fun uses the following types of cookies:

  • Strictly necessary cookies: Required for core platform functions such as maintaining your login session, remembering your language preference and enabling secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
  • Performance and analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, where players encounter difficulty, session duration. This data is used to improve the platform and is not linked back to individual players.
  • Functional cookies: Used to remember your preferences — such as your preferred game category, notification settings or responsible gaming limits — between sessions.

Most browsers allow you to control cookies through their settings. Blocking strictly necessary cookies will prevent the 92fun platform from functioning correctly. Blocking performance and functional cookies will not prevent you from using the platform but may affect personalisation features. 92fun does not use third-party advertising cookies or tracking pixels that report your activity to external advertising networks.

10. Your Privacy Rights

What you are entitled to request regarding your personal data at 92fun

As a 92fun player you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 14 below.

1
Right of Access

You can request a copy of all personal data 92fun holds about you. We will provide this within 30 days of your verified request.

2
Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

3
Right to Erasure

You can request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to our legal retention obligations.

4
Right to Restrict Processing

You can ask us to restrict processing of your data — for example while a dispute about its accuracy is being resolved.

5
Right to Data Portability

You can request your data in a structured, machine-readable format to transfer to another service where technically feasible.

6
Right to Withdraw Consent

Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time via your account settings or by contacting support.

All rights requests will be acknowledged within 5 business days and fulfilled within 30 days. Where a request is complex or voluminous, we may extend this by a further 30 days but will notify you of the extension and the reason. Identity verification will be required before any data is disclosed or deleted.

11. Minors and the 18+ Rule

92fun's strict policy on under-age users

92fun operates a strict 18+ policy. The platform is not intended for, directed at, or accessible to individuals under the age of 18. We do not knowingly collect personal data from minors under any circumstances.

If we have reason to believe that a registered user is under 18, we will immediately suspend the account, withhold any pending withdrawals pending investigation, and notify the appropriate authorities if required. Any funds deposited by a minor may be returned to the payment source used, minus any amounts already paid out, following investigation.

Parents and guardians who become aware that a minor may have accessed the 92fun platform should contact us immediately at support@92fun.click so we can take appropriate action without delay.

12. Marketing Communications

How 92fun handles promotional messages and how to opt out

92fun will only send you marketing communications — including bonus offers, promotional notifications and platform news — if you have explicitly opted in to receive them at registration or subsequently through your account settings. We never add players to marketing lists without consent.

You can opt out of marketing communications at any time by:

  • Clicking the "Unsubscribe" link included in every marketing email from 92fun.
  • Updating your notification preferences in your 92fun account settings.
  • Contacting 92fun customer support via live chat or email and requesting removal from all marketing communications.

Opting out of marketing communications will not affect your ability to use the 92fun platform or your access to any features. You will continue to receive transactional messages — such as deposit confirmations, withdrawal notifications and security alerts — as these are not marketing communications and are necessary for account management. 92fun will never send marketing communications to players who are under a self-exclusion arrangement.

13. Changes to This Privacy Policy

How we communicate updates to this policy

92fun reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision is displayed prominently at the top of this page.

Where we make material changes to this Privacy Policy — changes that significantly affect your privacy rights or how we use your data — we will notify you in advance via email to your registered address and via an in-platform notification, giving you at least 7 days before the changes take effect.

Minor, non-material changes — such as correcting typographical errors or adding clarifying language that does not change the substance of any provision — may take effect immediately upon publication. Your continued use of the 92fun platform after any material change takes effect constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and checking it periodically.

14. How to Contact 92fun About Privacy

Reaching the 92fun team with privacy queries or rights requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 92fun has handled your personal data, please contact us through one of the following channels:

  • Live Chat: Available 24/7 directly within the 92fun platform. For privacy queries, ask to speak with a senior support representative or data privacy officer.
  • Email: support@92fun.click — mark the subject line "Privacy Request" to ensure it reaches the right team. We aim to acknowledge all privacy-related emails within 24 hours and provide a substantive response within 30 days.

All privacy rights requests will require identity verification before we can disclose, amend or delete any personal data. This is to protect your data from unauthorised requests — we want to make sure we are talking to the actual account holder before taking any action.

If you are not satisfied with how 92fun has handled a privacy concern after contacting us, you may have the right to escalate your complaint through applicable data protection channels available in your jurisdiction.

How 92fun Puts Your Privacy First in Plain Terms

Here is what the 92fun Privacy Policy means in practical terms for Pakistani players — no legal language required.

We Never Sell Your Data

92fun does not sell, rent or trade your personal information to advertisers, data brokers or any unrelated third parties. Your data is used only to run your account and improve your 92fun experience — nothing else.

Bank-Grade Encryption on Every Connection

Every connection between your device and 92fun is protected by 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks. Your payment details and personal information travel encrypted, always.

You Control Your Marketing Preferences

We only send promotional messages if you have opted in. You can opt out at any time — instantly, from your account settings or via live chat — and we will stop immediately. No dark patterns, no buried opt-outs.

We Keep Data Only as Long as Needed

Financial and identity records are kept for the minimum period required by Pakistan's AML and KYC regulations. Once that period is over, records are securely deleted or anonymised — not stored indefinitely.

Privacy Requests Answered Within 30 Days

Submit any data access, correction or deletion request to 92fun support and we will acknowledge it within 24 hours and fulfil it within 30 days after verifying your identity. No ignored requests, no runaround.

Responsible Gaming Data Is Especially Protected

Data relating to self-exclusion, deposit limits and responsible gaming tools is treated with the highest level of protection at 92fun. It is never used for marketing purposes and is only accessible to staff with a direct care obligation.

Play at 92fun with Confidence – Your Privacy Is Protected

Join millions of Pakistani players who trust 92fun with their gaming, their payments and their data. Register free in under two minutes — PKR account, Easypaisa and JazzCash, cricket and crash games ready from day one.

256-bit SSL encrypted Data never sold 18+ · PKR · Local payments
Responsible Gaming & Privacy at 92fun

Online gaming involves financial risk and should be treated as entertainment only. 92fun is committed to protecting both your privacy and your wellbeing. Visit our Responsible Gaming page for self-exclusion tools and support. By using 92fun you agree to our Privacy Policy and Terms and Conditions. 18+ only.